What are Managed Services?

Managed Services is the practice of outsourcing the responsibility for maintaining, and anticipating need for, a range of processes and functions in order to improve operations and cut expenses. It is an alternative to the break/fix or on-demand outsourcing model where the service provider performs on-demand services and bills the customer only for the work done. (Wikipedia)

It's hard to say it better than Wikipedia. Even if Wikipedia is a bit wordy. Managed Services have actually been around forever but not many use the phrase. It's someone else managing your services. That's pretty much it. Internet providers, cable television providers, cellular carriers, outsourced marketing or sales, and utilities are all examples of someone else providing a service to you while they manage the actual operation. None of us would want to be in charge of making all these things work so we pay other people to handle them for us. If we didn't we wouldn't be nearly as good at it and we'd never get anything else done!

We Are
Your Experts

We constantly invest in continuing education and quality tools for our team so we can provide the best services faster than everyone else and at a competitive price.

Internetek provides a vast array of services to you and maintains those services so you can get on with your work.  You don't need to be an expert in desktops, laptops, servers, network infrastructure, network security, mail servers, spam filters, storage arrays, Voice Over IP, and the ever changing cyber threat landscape because we are your experts.

You have probably heard of "Break/Fix" said in the same sentence as Managed Services.  They're distant cousins in the Information Technology support world.  They're both great options; depending on your needs.  Break/Fix means you're responsible for everything and you call someone when it breaks.  This is the model used by local computer stores and Geek Squad.  It's great for your home computer that you won't need for a few days.  Not so great when your mission-critical server dies Monday morning and the local shop doesn't know what's wrong or carry parts for your server.  Now it's Monday morning, your server is at the shop, and you wonder if your backups (you have backups right?) have been working.  This situation is where Internetek Managed Services shine.  Internetek has been monitoring your server 24/7/365 and saw the signs that your server is failing.  We verified the backups that we provide are running and tested, just in case.  We pulled hardware from our inventory, replaced the failing components over the weekend, and on Monday you're working and making money.

Other Guys Break/Fix Internetek Managed Services
Per-incident cost Predictable and budgetable cost
You maintain your systems We maintain your systems
No SLA Guaranteed Service Level
No monitoring 24/7/365 monitoring
Maybe pick up phone Phones always staffed
Usually removes viruses Prevents viruses from ever reaching you

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Need more information? We'd love to hear from you!

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12711 Townepark Way
Louisville, KY 40243

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(888) 526-1631
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